read it carefully

Terms and Conditions

Terms & Conditions

PLEASE READ CAREFULLY, BY USING OUR SERVICE YOU SIGNIFY YOUR ACCEPTANCE TO THESE TERMS OF USE.
IF YOU DO NOT AGREE WITH ANY OF THE TERMS OF USE BELOW, PLEASE DO NOT USE OUR SERVICE. EXECUTIVE CAR RESERVES THE RIGHT, AT ANY TIME, TO MODIFY, ALTER OR UPDATE THESE TERMS OF USE. YOU AGREE TO BE BOUND BY SUCH MODIFICATIONS, ALTERATIONS OR UPDATES.

Reservations:

We recommend that our clients reserve a car ahead of time to be guaranteed a car at time of pick up. We can provide you with a car at short notice by phone or online upon availability.
We don’t accept Last minute or less than 4 hours online reservation. If you require to make the reservation less then 4 hours before pick up time please contact our assistance number.

Bookings and Cancellations

The Booking is an offer by you to acquire the Services from us subject to this Agreement. This Agreement applies to the exclusion of any other terms or subject to which the Booking is made or purported to be made by you. No variation to these terms is binding unless agreed in writing between authorized representatives of you and us.
All Bookings must be confirmed in writing using our booking form or email sent to any email address associated with us and signed by your authorized signatory.
The Booking will fall unless accepted by us in writing prior to the Performance Time.
Any extra requests or alterations to the Booking not made at the time of the Booking (for example, additional pick-up addresses, change of venue and so on) can not necessarily be complied with by us. However, we will use all reasonable efforts to meet your amended requirements although there may be an increase in the Price to reflect any changes.
You may make a Cancellation at any time for a Booking, but unless differently specified in writing in our correspondence or contract the following penalties will apply:

  • cancellation 7 or more days before the service: 0% penalty
  • cancellation from 6 days to 3 days before the service: 10% penalty
  • cancellation from 72 hours to 24 hours before the service: 50% penalty
  • cancellation less than 24 hours before the service or “no show”: 100% penalty

By penalty we mean that you have to pay the relative % of the fixed Price or of the estimated Price for the Booking using our standard published rates for the Services at the relevant time. In case a wire transfer prepayment were already received we will retain the relative percentage of the total service as per above, with a minimum penalty of Euro 50, and reimburse the rest.
In case of No-Shows (where a client fails to arrive at an agreed time or place or on an agreed flight, ship, train or other mode of scheduled or chartered transportation) will have to pay the full price of the journey booked plus any additional waiting time and car parking fees incurred where our chauffeurs have endeavored to trace the whereabouts of absent clients.
Car and driver company is not responsible for verifying delays or cancellations in any flight, train, ship or other means of transport utilized by the Client. It is the Client’s responsibility to immediately communicate any delays to our assistance number.

No-Shows:

If you do not see your driver at a certain pick up point do not leave before calling the dispatch office provided with the reservation confirmation and we will direct you to your chauffeur. If you leave without calling you will be billed for the full price of the ride. If we do not hear from you, the driver will wait up to 30 minutes at regular pickups and up to 60 minutes at inside airport pickups after the scheduled pickup time. We will then try to reach you by calling you at your cell phone, your home phone, or your contact person’s phone all depending on the nature of the pickup. If we do not get a response we will then release the car and you will be billed for a No Show which will be the Full Price of the ride plus any waiting time charges. To authorize the driver to wait please call the office to authorize his wait.

Credit Card Transactions:

We only take an authorization on the card to guarantee funds availability, exception for the reservations with the option Prepay. For any other payment the clients settle the payment at the end of the service with credit card or in cash, follow the payment option chosen. All receipts are sent by email.

Bank Transfer Transactions:

Please be advised that we need a payment guarantee in order to confirm all bookings, therefor we need a confirmation from our bank that the payment has been successful. In some cases this process may take up to several days.

For bookings that take place in less then a week we advise you to chose an alternative payment option.

Hourly Rates:

Packages of Vehicles rented hourly include the mileage / km indicated in the reservation and the pickup and drop off place must be the same or in case of different place drop off will be charged the time/mileage/km for the car return.

Waiting Time:

  • A 30 minutes for domestic, 60 minutes International flights is allowed following the reported flight arrival time for airport pickups only.
  • A 10 minute grace period is granted for all other pick-ups. Waiting time will be charged at 15 minute increments after the grace period.
  • We checks all domestic and international flights one hour before the driver is dispatched, billing starts after grace period allowed from the official time of arrival (ETA).
  • For train station pick-ups, train schedules can’t be monitored. Therefore, billing begins at the scheduled pick-up time.

Meet & Greet:

Meet and Greet Airport Service is offered at no charge. The driver will be instructed to meet the passenger by the baggage claim or the exit of customs with a sign that has his or her last name on it, the driver will then escort the passenger to the designated vehicle location, assisting with the luggage.

Gratuity:

The rate don’t include any tip. In Europe exception UK (or some countries) the tip is optional and you may tip at your discretion, especially if you enjoy the service.

Baby Seats:

We recommend that parents get their own baby seats however we can provide one and please mention that you will need a baby seat when you place your reservation and provide the baby age.

Confidentiality

You and we will both treat all information received from or created for each other marked “confidential” or “private” or reasonably obvious to be confidential as we would treat our own confidential information.

Holidays Surcharges:

Holiday may be applied to trips occurring on:

  • New Year’s Day
  • Esther Day
  • Christmas Day
  • Fifteenth of August

Miscellaneous

  • We may subcontract, assign or transfer our obligations or rights to a competent third party or to any associated company whether in whole or in part.
  • You may not assign or transfer any of your rights or obligations without our written consent.
  • A notice required or permitted to be given under this Agreement shall be in writing and delivered to the other party’s registered office or such other address as may at the relevant time have been notified to the party giving the notice. Delivery may be by hand, email, fax or post.
  • This Agreement sets out the entire understanding of the parties with respect to their subject matter and replaces any prior agreements or understandings or representations (unless fraudulent), whether written or oral.
  • You agree that you will not have any right of action against us arising out of or in connection with any such representations unless fraudulent and that you have not relied on any such representations.
  • All warranties, conditions and other terms implied by statute or common law are excluded to the fullest extent permitted by law.
  • If any provision of this Agreement is illegal, invalid or unenforceable in any jurisdiction, its enforceability in any other jurisdiction shall not be affected and nor shall the validity or enforceability of any other provision of this Agreement.
  • No waiver of any breach of this Agreement shall be considered a waiver of any subsequent breach of the same or any other provision.
  • This Agreement and this contract are governed by Italian Law and are subject to the exclusive jurisdiction of the applicable Italian court.

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    Milan city area

    Malpensa & Linate

    Venice

    Malpensa & Linate

    Verona

    Malpensa & Linate

    Padua

    Malpensa & Linate

    Florence

    Malpensa & Linate

    Siena

    Malpensa & Linate

    Pisa

    Malpensa & Linate

    Portofino

    Malpensa & Linate

    Monaco

    Malpensa & Linate

    Nice

    Malpensa & Linate

    Como

    Malpensa & Linate

    Bellagio

    Malpensa & Linate

    Cernobbio

    Malpensa & Linate

    Genoa

    Malpensa & Linate

    Savona

    Malpensa & Linate

    Lugano

    Malpensa & Linate

    Geneve

    Malpensa & Linate

    Zurich

    Malpensa & Linate

    St Moritz

    Airport

    Zermatt

    Airport

    Saas Fee

    Airport

    Chamonix

    Airport

    Cervinia

    Airport

    Courmayeur

    Airport

    Champoluc

    Airport

    Morgex

    Airport

    Claviere

    Airport

    Sestriere

    Airport

    La Thuile

    Airport

    Courchevel

    Airport

    Meribel

    Airport

    Aosta

    Airport

    Souze d'Oulx

    Airport

    Alpe di Siusi

    Airport

    Canazei

    Airport

    Val Gardena

    Airport

    Bardonecchia

    Airport

    Bolzano

    Airport

    Ponte di Legno

    Airport

    Madonna di Campiglio

    Airport

    Livigno

    Airport

    Alagna

    Airport

    Campitello di Fassa

    Airport

    Cortina d'Ampezzo

    Airport

    WHERE TO?

    Areas we cover

    • Malpensa & Linate – Milan city area
    • Malpensa & Linate – Venice, Verona, Padua
    • Malpensa & Linate – Florence, Siena, Pisa
    • Malpensa & Linate – Portofino, Monaco, Nice
    • Malpensa & Linate – Como, Bellagio, Cernobbio
    • Malpensa – Genoa, Savona, Cinque Terre
    • Malpensa & Linate – Lugano, Geneve, Zurich
    • Transfer to Italy, Switzerland and France
    • Airport – St Moritz, Zermatt, Saas Fee, Chamonix
    • Airport – Cervinia, Courmayeur, Champoluc
    • Airport – Morgex, Claviere, Sestriere, La Thuile
    • Airport – Courchevel, Meribel, Aosta, Souze d’Oulx
    • Airport – Alpe di Siusi, Canazei, Val Gardena
    • Airport – Bardonecchia, Bolzano, Ponte di Legno
    • Airport – Madonna di Campiglio, Livigno, Alagna
    • Airport – Campitello di Fassa, Cortina d’Ampezzo